Completed work loses its clearest proof.
Flag the shot while the material and crew are still on the roof.
Protect the file behind the invoice
You did the work. Capture the proof before it leaves with the crew.
Missing proof can turn completed work into a slower, harder-to-support file. PorchRocket catches the missing photo, measurement, or estimate version while the roof is still open.
We call back fast. Stronger documentation, not a payment promise. Your reviewer decides what to submit; the policy and carrier decide coverage and payment.
Claim #4187 · crew still on site2 proof gaps to close now
31items documentedof33items reviewed
!Ridge cap photoCrew still on site!Valley measurementStill time to capture
Illustrative completeness review. Your authorized reviewer decides what the facts support.
The short answer
Every supported line item needs proof your reviewer can actually use. PorchRocket keeps the estimate, photos, measurements, and open questions together while missing proof may still be practical to collect.
The proof disappears before the invoice does
You cannot photograph yesterday’s tear-off.
Once the crew moves on, a legitimate item can still become harder to support. Close the evidence gap while the roof, material, and people who did the work are still there.
The reviewer cannot verify the quantity.
Keep the field measurement beside the exact question it supports.
The file stalls while people hunt for the right version.
Keep one current version so the office and reviewer start from the same job.
Close the proof gap while it is still cheap
Catch the missing shot before the truck leaves.
A field reminder now is cheaper than sending someone back, searching camera rolls, or arguing from memory later.
- Required photos stay with the part of the job they support.
- Measurements stay attached to the question they answer.
- Missing evidence is flagged while it may still be practical to collect.
- The authorized reviewer receives one factual packet to check.
Claim fileBuilding live
Photos organized84
Line items documented31 of 33
Measurements attachedDone
Still needs a shotRidge cap · valley
✓Packet ready for authorized review
One job. One current file.
Let your claims team move the file, not rebuild it.
Every photo, measurement, estimate version, and open question stays in one traceable record. Your people spend their time checking the facts instead of searching camera rolls and inboxes.
Proof stays with the work
Photos and measurements remain attached to the job detail they support.
Open questions stay visible
The reviewer sees what is documented, what is missing, and what still needs a decision.
Your people make the call
Authorized reviewers decide what the facts support and what, if anything, should be submitted.
For the claims team
Building a claims-documentation and supplement queue? Read the roofing claims and supplements guide for what goes in the packet, how to match the work to the estimate, who does what, the tools, the numbers to watch, and the first 30 days.
Straight answers
Questions roofers ask about Claims Files
Will this guarantee a higher payment?
No. Nothing can responsibly promise coverage, approval, or payment. PorchRocket helps your authorized reviewer see whether completed work has the photos, measurements, estimate version, and factual support needed for review while missing proof may still be practical to collect.
Is supplementing shady?
Not when it's honest. A supplement is a factual question: the roof showed something the first estimate didn't, and here is the proof. Nothing gets invented and nobody steps outside their role. PorchRocket organizes the evidence, your reviewer decides what to submit, and the policy and the carrier decide coverage and payment.
Does my crew need to learn new software?
Not another system for your crew to live in. We map the required photos and handoffs to the tools your team already uses. The final setup depends on those tools and what they can connect to.
Who deals with the adjuster?
Your company stays in charge of its own calls and letters. PorchRocket gives the reviewer an organized file instead of a camera roll: source estimate, versions, photos, measurements, factual scope questions, and status. Complete evidence can cut the back-and-forth, but it never guarantees approval or payment.
Does this work for retail jobs too?
Claims Files is built for insurance-job documentation. For retail growth, Direct Mail reaches selected homes, CRM Growth goes back to leads and customers you already paid for, and Front Desk backs up the calls your office cannot reliably cover.
What does my office team get out of it?
A cleaner review queue. Instead of rebuilding a file from separate camera rolls, inboxes, and estimate versions, the team can review one organized record, see what is still missing, and route questions to the right person.
See where the proof disappeared
Bring one closed insurance job.
We’ll show what the file captured, what it missed, and what may have been easier to collect while the crew was still there. No live claim, coverage prediction, or payment promise.